SHIPPING POLICIES & FAQs

My order contains a preorder item, will it be fulfilled separate from the rest of my order?

  • No, any orders with a preorder item are held until the entire order can be fulfilled. If you need non-preorder items sooner, please make separate orders.

 

Can I change or cancel an order after it has been placed?

  • If your item has not yet shipped, you will be able to cancel or edit your order by calling customer service toll free at (833) 435-3824 or emailing support@shopfletch.com.

 

How long does an order take to process/ship?

  • All domestic orders received before 5:00pm EST are shipped within two business days unless delayed by a preorder item. International orders may take an additional day to process.

 

Where do Fletch items ship from? Can I pick up my order at the warehouse?

  • Our main warehouse is located in southern Connecticut. At this time we do not allow customers to pick up orders locally.

 

I live outside of the United States, will you ship to me?

  • Absolutely! We will ship products anywhere FedEx allows.

 

Do I have to pay duties & taxes on international orders?

  • Yes, the import duties and taxes are paid by the customer.

Do you ship to APO/FPO/DPO destinations?

  • Yes, however the post office does not guarantee delivery times. Military customers should be aware that USPS does not always offer an insurance option when shipping military mail; we can not be held liable for lost or stolen packages sent to military addresses.

 

What shipping companies are used?

  • Most orders are shipped by FedEx. All orders sent FedEx SmartPost are fulfilled by FedEx then delivered at the final destination by USPS. International orders are sent via FedEx or USPS depending on coverage. Any exchanges or returns are shipped via USPS. At this time we do not offer shipping via UPS.

How long does delivery take?

  • Delivery times will vary based on location and shipping speed selected at checkout.

 

Flat Rate Shipping or SmartPost - Estimated 2-8 Business Days ***
FedEx Ground/Home Delivery - Estimated 1-5 Business Days*
FedEx Express Saver- 3 Business Days; Delivery by 4:30pm**
FedEx 2 Day- 2 Business Days; Delivery by 4:30pm**
FedEx Priority Overnight- Next Business Day Guaranteed; Delivery by 10:30am**
 
*5-7 business days to California, Alaska and Hawaii
**Delivery times are to most destinations
***Valid ONLY for orders shipped within the continental USA.