RETURN POLICY

What items are returnable?

  • Any purchase that has a discount or promotion applied is FINAL SALE! No exceptions will be made.
  • Any non-clearence or purchased product without a discount can be returned for a full refund minus shipping costs. Clearance items may only be returned if there is a workmanship defect.
  • Returns will be denied if they do not meet this return policy and the item(s) will be returned to customer at the customers expense.
  • Please ensure that you are not wearing perfume, makeup or deodorant when trying on items of clothing, which may leave a scent or marks on the item.

How do I return an item?

  •  Please return items in their original packaging including: hangers, plastic wrap, hang tags on garments and dust bags. You must return the item within 14 days of receiving your purchase.
  1. Please email us at support@shopfletch.com or use the 'contact us' page to request a return and we will assign you an RMA#. We will send you a prepaid shipping label via email to return your merchandise.
  2. Complete the return form included in your order and securely repackage your merchandise. Affix the prepaid shipping label and drop off your package at your nearest FedEx or USPS location depending on which label is issued to you. Please keep top portion of label for your records and tracking.If you choose not to use the prepaid label, please mail your returned item to:
  3. Fletch Clothing
    ATTN: Returns Department
    19 Willard Road
    Norwalk, CT 06851
  4. Include in your package all original tags and a copy of the invoice with the RMA# and reason for your return or exchange.
  5. You will receive an email once your return or exchange has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

Return Exceptions

  • Any returned items that have been worn, damaged, washed or altered from their original condition, or items without their tags attached will not be exchanged or refunded and will be returned to the customer, at the customers expense.

Shipping Fee

  •  All items returned using the prepaid return shipping label will be charged unless an exception is made by our customer support team. If such shipping fee is applicable, it will be deducted from your refund at the time it is processed. We do not refund the original shipping and handling paid on the order unless the item was defective or an exception was made.